Customer Service Specialist

Location: Sacramento, CA
Job Hours:      Full-Time

Desired Qualifications



  • AS/BS/BA degree in business, communications or related field.

  • 1 – 2 years related experience in complex manufacturing and distribution environment;

  • Computer proficiency in MS Excel and MS Word, as well as familiarity with general order entry function of ERP systems;

  • Competency in mathematical concepts and computations (i.e. multiplication and division, addition and subtraction, percentages, fractions, ratios, metric conversions)

  • Speak, write and understand English fluently;

  • Ability to solve practical problems and deal with changing conditions;

  • Organization and planning skills;

  • Technical background in chemistry helpful.


Major Accountabilities



  • Perform all functions under limited supervision;

  • Maintain product information records, including price lists and product availability;

  • Communicates with customers via phone, e-mail and in-person.

  • Initiates internal work order to fill customer request or, if needed, places order with supplier for direct shipment;

  • Coordinates delivery schedule and instructions with transportation department;

  • Prepares and sends billings to customers;

  • Arranges with Customer for return of empty containers after product has been used;

  • Responds to customer inquiries regarding product availability, scheduling, back-orders, pricing, account status, etc;

  • Supports field sales representatives by providing timely customer and product information;

  • Coordinates resolution of customer complaints;

  • Coordinates with inventory manager to maintain warehouse stock levels, including placing orders with suppliers;

  • Reviews invoices from suppliers and enters voucher for payment;

  • Informs management of recurring problems and conditions;

  • Performs other tasks and assignments as needed to maintain consistent delivery of quality chemical products;

  • Contributes to company profitability by maintaining customer satisfactions and exceeding customer expectations.


Physical Requirements



  • Duties require use of computer keyboard and mouse, and telephone with wireless headset;



  • Must be able to sit in one place for extended periods of time, but may also require some limited movement around office locations;



  • No heavy lifting required.


 


What’s In It for You?



  • Competitive salary (DOE and Skill Level)

  • Benefit package including health, dental and life insurance plans.

  • Significant profit sharing/retirement plan which is 100% employer paid.


Contact Information:  Send resume to hr@tchem.com  (CANDIDATES LOCAL TO THE SACRAMENTO, CA AREA ONLY PLEASE.  MUST BE U.S. CITIZEN OR HAVE PERMANENT RESIDENT STATUS)


THATCHER COMPANY OF CA IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)