Customer Service Specialist

Location: Sacramento, CA
Job Hours:      Full-Time

Thatcher Company is seeking an experienced customer service specialist to work in the Sacramento, CA facility.


Desired Qualifications



  • AS/BS/BA degree in business, communications or related field

  • 1-2 years related experience in complex manufacturing distribution environment

  • Computer proficiency in MS Excel and MS Word, as well as familiarity with general order entry function of ERP systems

  • Competency in mathematical concepts and computations (i.e. multiplication and division, addition and subtraction, percentages, fractions, ratios, metric conversions)

  • Speak, write and understand English fluently

  • Ability to solve practical problems and deal with changing conditions

  • organization and planning skills

  • Technical background in chemistry is helpful


Major Accountabilities



  • Perform all functions under limited supervision

  • Maintain product information records, including price lists and product availability

  • Communicates with customers via phone, e-mail and in-person

  • Initiates internal work order to fill customer request or, if needed, places order with supplier for direct shipment

  • Coordinates delivery schedule and instructions with transportation department

  • Prepares and sends billings to customers

  • Arranges with customer for return of empty containers after product has been used

  • Responds to customer inquires regarding product availability, scheduling, back-orders, pricing account status, etc.

  • Supports field sales representatives by providing timely customer and product information

  • Coordinates resolution of customer complaints

  • Coordinates with inventory manager to maintain warehouse stock levels, including placing orders with suppliers

  • Reviews invoices from suppliers and enters voucher for payment

  • Informs management of recurring problems and conditions

  • Performs other tasks and assignments as needed to maintain consistent delivery of quality chemical products

  • Contributes to company profitability by maintaining customer satisfactions and exceeding customer  expectations


Physical Requirements 



  • Duties require use of computer keyboard, mouse and telephone with wireless headset

  • Must be able to sit in one place for extended periods of time, but may also require some limited movement around office locations

  • No heavy lifting required


What’s In It For You?



  • Competitive Salary $18.00 Per Hour (DOE and Skill Level)

  • Benefit package including health, dental and life insurance plans

  •   Significant profit sharing/retirement plan which is 100% employer paid.


Contact Information: 


Send resume to hr@tchem.com (CANDIDATES LOCAL TO THE SACRAMENTO, CA AREA ONLY PLEASE. MUST BE U.S. CITIZEN OR HAVE PERMANENT RESIDENT STATUS)


THATCHER COMPANY OF CA IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)